Fix a problem

Stop the machine and lower the implement first. Then tap the card below that matches what you see. Most fixes take 1 to 5 minutes.

Did the app show a message? Look it up in every on-screen message explained, or type its first few words into Search.

Most common call

• I press Start and the blade dives right awayTap Hold or Stop and lift the blade. Then check you're on the route and calibrated.

All problems

Connection and GPS

• Can't connectConnect fails, "Could not detect a Ditch Assist module", no module Wi-Fi.
• Wi-Fi keeps dropping"No data from controller", drops every few minutes, power-cycle message.
• No GPSNO GPS badge, "No GPS signal detected", GPS STALE, frozen position.
• RTK Float / losing fixFLOAT badge, "grading accuracy reduced", RTK: Unstable, losing fix.
• DGPS instead of RTKStarFire DGPS on RTK, survey won't record, "RTK Filter is ON".

Machine and grade

• Implement won't moveNo movement in auto or with Raise / Lower, Commands OFF.
• Moves the wrong wayRaise goes down, Lower goes up, blade drives away from grade.
• Slow or chasingSlow to raise, late on grade changes, hunting, bouncing.
• Grade is offBlade dives at Start, too deep, too shallow, calibrate refused.
• HOLD banners and StartHOLD — No RTK Fix, WAITING FOR HDOP, GPS Stale, Resume, Start greyed.

Workflows and files

• Survey and designSurvey won't start or record, gaps, Not enough survey data, wrong outlet.
• Files and importsStorage permission, missing files, Import failed, KML / overlay errors.
• LiDAR & MappingLocked card, Internet Required, no coverage, stuck on Saving layers, fields missing.
• Levee & ContourNo contours, GeoTIFF / point file errors, lightbar, lost coverage.
• TilingLower to start, Start at the Outlet, tile design warnings, Rock Hit.
• TerracingTap HOLD before switching, short on dirt, berm line, Terrace Zone.
• Land FormingSwitch to Metric, No valid data points, XYZ no cut/fill, outside design.

Kits

• Ditch Assist LiteNot on a Reach hotspot, no NMEA output, activation code, Reach drops.
• DIG™ KitDIG Wi-Fi, drops, depth off, firmware update, Sensors OK / RTK fix.

App and tablet

• App won't installApp not installed, unknown apps, update, permissions, start-up prompts.
• App crashes or freezesApp closes, freezes, slow maps, stuck loading, lost work.
• Error messagesLook up any message the app shows: meaning, what to do, and the fix page.

Getting help

• Send logsUpload logs to support from the LOGS box in Settings, or share them by email.
• Before you callPrintable checklist: app version, kit, receiver, message, logs.

How to use these pages

1. Tap the card above that matches what's wrong.
2. On that page, tap the line under Find your symptom that matches what you see. It opens with the causes, most likely first.
3. Do the Check steps to see if that cause is yours.
4. If it is, do the Fix steps, one at a time. Each ends with what you should see.
5. Not it? Move to the next cause.

Write down the exact words of any message, or take a screenshot (how). New to Android tablets? Tablet basics shows going back, Wi-Fi, scrolling and the other moves these pages use.